Privacy Policy
Updated Effective Date: October 14, 2024
This Privacy Policy outlines how OwlEvents ("we", "us", "our") collects, uses, discloses, and protects the personal information of users ("you", "your") in connection with the services provided through our event management and ticketing system (the "Service").
We are committed to ensuring the privacy and security of your personal information and comply with applicable privacy laws and regulations.
1. Information We Collect
We collect the following types of information when you use our Service:
1.1 Personal Information
Personal information refers to data that can identify you, including:
- Name
- Email address
- Phone number
- Payment information (e.g., debit card details)
- Business License
- Address
- Event preferences or interests
1.2 Non-Personal Information
We may also collect non-personal information that cannot directly identify you, including:
- Browser type and version
- Operating system
- Device type (e.g., mobile, desktop)
- IP address
- Referring website
- Event-related data (e.g., event attendance, ticket preferences)
2. How We Use Your Information
We use your information for the following purposes:
2.1 To Provide and Improve Our Services
- Processing event registrations and ticket purchases.
- Managing event logistics, including seating, ticket verification, and entry control.
- Enhancing your user experience through personalized event recommendations.
2.2 To Communicate with You
- Sending event-related notifications (e.g., event updates, reminders).
- Responding to your inquiries and providing customer support.
- Sending marketing communications and promotional offers (with your consent).
2.3 For Payment Processing
- Processing payments for ticket purchases or subscriptions.
- Ensuring secure transactions and fraud prevention.
2.4 For Legal and Compliance Purposes
- Complying with legal obligations and responding to lawful requests by public authorities.
- Enforcing our terms and conditions and protecting our legal rights.
3. Information Sharing and Disclosure
We may share your information with third parties in the following circumstances:
3.1 Service Providers
We share personal information with trusted third-party service providers who assist us in delivering our services, such as:
- Payment processors
- Cloud hosting and IT service providers
- Event organizers and partners
These service providers are contractually obligated to keep your information confidential and use it only for the purposes specified by us.
3.2 Legal Requirements
We may disclose personal information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred to the acquiring company. We will notify you before your information is subject to a different privacy policy.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include:
- Encryption of payment information
- Secure servers and firewalls
- Regular security assessments and audits
However, no method of data transmission or storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
5.1 Access and Rectification
You can request access to the personal information we hold about you and ask for corrections if it is inaccurate or incomplete.
5.2 Deletion
You may request the deletion of your personal information, subject to certain legal obligations.
5.3 Opt-Out of Marketing Communications
You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the email or contacting us directly.
5.4 Data Portability
You have the right to request that we transfer your personal information to another service provider where technically feasible.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may also retain certain information to comply with legal requirements, resolve disputes, and enforce our agreements. However, temporary data’s such as location information will be used for providing the necessary services only and deleted afterwards.
7. Children's Privacy
Our Service has a clear community guideline and may not be intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to delete it.
8. International Data Transfers
If you are accessing our Service from outside of Ethiopia your personal information may be transferred to and processed in countries where data protection laws may differ. We ensure appropriate safeguards are in place to protect your data in such cases.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with the "Effective Date" at the top. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
owlevents@awuraplc.org
+251910183505 / +251912062727
Rizq-House, 3rd FL/303
Gabon St. Near Washington Sq.
Kirkos Sub-City